Billing & tokens
Quanty bills through Stripe subscriptions, and meters AI work in tokens. Your plan includes a monthly token allowance; one-time top-up packs extend it when you need more. Everything AI does, from chat replies to document extraction, draws from the same balance, so there is a single number to watch.
Plans and the subscription gate
Plans (Basic, Pro and Enterprise) are chosen on the Choose your plan page. "Every plan includes a monthly allowance of AI tokens." Plans also set the organization limits you see elsewhere: "Up to count team members", "Up to count workbooks" and "count GB of file storage".
An active subscription is required to use AI features at all. Without one, the app shows "Subscription required — Quanty requires an active subscription to use AI features" and anything that would spend tokens is paused. Organization members are covered by the owner's subscription.
How the token balance works
Your balance has two parts, spent in a fixed order:
- Plan allowance — granted every billing period, resets on renewal. Used first.
- Top-up balance — bought as one-time packs. Rolls over between periods and is only consumed after the monthly allowance is gone.
The AI tokens card in Settings → Billing shows tokens remaining, "used / limit used this period", the top-up balance and the renewal date.
Warnings appear automatically:
- "Running low — less than 10% of your monthly allowance left"
- "Tokens used up — AI features are paused" (AI stays paused until you top up or the period renews)
Topping up
Top up tokens offers one-time packs: "One-time packs. Top-up tokens roll over and are used after your monthly allowance." Choosing Buy redirects to Stripe checkout; when payment completes, the tokens are credited immediately and you receive a Token top-up credited notification plus an email receipt.
Top-ups need a subscription
Top-ups extend a plan, they do not replace one. Buying a pack without an active subscription is refused with "An active subscription is required to buy top-ups".
What spends tokens
Every AI feature debits the same balance:
- Chat messages and tool runs
- AI column extraction and reprocessing (Columns)
- Voice transcription (billed per audio minute)
- Agents and agent task runs
- Generating and regenerating presentations and dashboards
- AI formula drafting (Formulas)
- Email classification in automations
Deterministic work is free: formula columns compute at zero tokens, and cells excluded by a branch never run.
The token ledger
Recent token activity lists every movement of your balance:
| Entry | Meaning |
|---|---|
| Plan allowance granted | New period's tokens arrived |
| Period reset | Unused plan tokens expired at renewal |
| AI usage | Tokens debited by AI work |
| Top-up purchase | A pack was credited |
| Adjustment | Manual correction by support |
| Allowance expired | Expiry of a grant |
Organization budgets and member limits
Independent of the token balance, owners can cap spending inside the organization (see Organizations & roles):
- Monthly AI budget — org-wide cap; when it is reached, AI actions are paused for the whole organization until the month rolls over or the owner raises the cap.
- Member AI spend limits — per-member monthly caps with month-to-date spend shown next to each person.
Notifications cover the important events: budget reached, member limit reached, seat limit reached, payment failed, subscription past due or canceled, tokens running low, tokens used up, and top-up credited.
Usage, invoices and company details
- Settings → Usage breaks down token and cost usage over time. Owners and admins see every member; members see themselves.
- Invoices lists your Stripe invoices; Manage Subscription opens the Stripe billing portal for payment methods, plan changes and cancellation.
- Company details shows the billing name, address and tax IDs on file with Stripe.
Related pages
- Organizations & roles — budgets, limits and seats.